In this section we will try to answer the most common questions about: Items, Orders, Shipping, Customer Service, Delivery Options and methods of Payment accepted on our Website.

How do I return a book for a refund?

If you have questions about textbook returns, please contact us directly.  We are available from Monday to Friday between 10:00 am and 07:00 pm and on Saturday from 11:00 AM till 05:30 PM.  00447472042824 or You can use services like : Webchat, WhatsApp, Viber, Telegram or Social Media like Facebook & Twitter

We accept returns within seven days from the date of you receiving the order, accompanied by a receipt and in resalable condition.  Personalized items or Items resourced specially for you cannot be returned.

For Electronics, we have 7 days guaranteed return or you can choose to extend the warranty for a paid amount set on the order page.


Why should I make an account??

It is very important and for the most benefit of our customers to create an account for their business with us. First, we will grant points for each £,$ or Euro spent and later on you can redeem for money to purchase another item, it is a reward process and it is our way to say thank you for your business. Second, within the account page you can keep tracking of your orders, print invoices, repeat ordering titles or items with easy, and above all to be like home for your information, instead of entering your details every time you place an order with us…it is a saving time method


Do you buyback textbooks?

SAFINAT-UL-NAJAT bookstore does not offer a buyback program, but there are several options for selling used texts.

  • Post ads for your used texts on the Our Facebook Page & Twitter
  • Contact us to help in this matter: use the contact form, WhatsApp, Viber, Telegram or Other contact media available to request the help in meditating in selling your Items
  • You can donate books to a mosque or Islamic Charity and we can help in that too. Contact us as above


Do you sell used textbooks?

Due to space limitations, we only carry new copies of required Books.  If you wish to purchase used books you can search online or check with us if some of the brother asked us to help in selling their used books. Use the contact form to do so

To ensure you are getting the correct edition, make sure to match ISBNs from your book, Book Print, Book Author and any other helpful information.


How can I contact you to inquire about my online order?

Please email safinatulnajat@hotmail.com with questions about your order. For directions on how to track your shipment please see How do I track my parcel?.


How do I pay by cheque?

When you place your order by email note that you would like to pay by cheque. We will calculate the exact cost of your order and email the amount to you for the cheque. Make your cheque or money order payable to BAKIR TUBAINAH and send it to SAFINAT-UL-NAJAT LTD, Attention: BAKIR TUBAINAH, 35 Bell Lane, Northfield, Birmingham, B31 1JY, United Kingdom. We suggest that the cheque or money order be mailed by a trackable service. 


Can I have my order put on hold for me to pick up?

Yes. If you’ve placed your order with the Bookstore by email we will process it during our regular business orders and email you to confirm when it is ready for pick up.  The online store also has an option for pick up orders that you can choose instead of shipping.  You will receive an email when your order is ready.  Orders can be picked up from our premises at the Store Address.


Can I have a friend or family member pick up my Order?

Yes. Please place your order during Bookstore business hours.You will receive a confirmation email when your order is ready to be picked up our premises. You can charge the Items to your credit card when you place the order, send a cheque or cash with the friend or family member, or have them pay with cash or their own credit card when they arrive. Also, you can authorize them for the pickup by provided the name of the person picking it up.

What do you charge for shipping?

Please, visit out Page: Delivery Explained or click HERE

Do you ship internationally?

Absolutely! Unfortunately, this website cannot generate international shipping quotes.  If you’d like to have your books shipped outside of the UK, please email us with your address, a contact phone number, and a list of the books you need.  We will provide a shipping quote for you.  At that point, we will need to confirm credit card details or Payment Methords.  If you can’t call us on out during business hours, let us know and we can make alternate arrangements. Or you can choose one of the services provided on our website at checkout. Whatever is convenient for you.

Are shipping charges per book?

This depends on the Zone of your country or Area and on the weight of your order and the amount spent in ordering

When can I expect my order?

Orders are fulfilled in 2-3 business days and dispatched in a timely manner: first received first served. The time frame of delivery is set with the services at check out. Also, the order can be tracked using the link provided on the disatch email we send to our customers

How do I track my package?

It is an easy mission: we send our customers an email to let them know that we have successfully dispatched their orders. Within the email, we provide the service carrier information and the tracking number, off course, if the service chosen to have tracking number. It is a click on that link will take you to the carrier website and it shows all the information available

How do I pay by cheque?

We accept E-check and paper checks. For the paper checks, it has to be to: SAFINAT-UL-NAJAT LTD and it has to have your order number so that we can allocate the payment to the right order. Payments by checks will be accompanied by some kind of delay as we need to clear the checks first with our bank then Orders be dispatched

When will you charge my credit card?

Your credit card will be charged when your order has been processed, typically the same business day we receive your order.As we use Paypal mainly in our payment processing, then, the payment will be taken instantly